The purpose of this program is to give the utility user the opportunity to take a more active role in their pressurized irrigation consumption.
This program is for those responsible for the utility bill, which means if you have a landlord that pays the city utility bills you will be unable to participate. You will need a copy of your bill to refer to, it contains the appropriate information needed to sign up. The following links will aid you in the sign up and different features available on the customer portal.
BENEFITS AND FEATURES
Track your own usage daily. You can also go back and look at your usage history.
Set up alerts for daily usage goals.
Set vacation alerts to notify you if any usage is registered while you are away.
Rate tier alerts can be set to notify you when a property exceeds usage in a rate tier.
Customize nicknames to each of your meters, this is especially helpful if you own or manage multiple accounts.
Add additional recipients to be notified of the alerts.
HOW TO SIGN UP FOR AN ACCOUNT?
Have your account information on hand
You will need the Account Number (excluding decimals) and Customer Name EXACTLY as it appears on your utility bill. If you are signed up for paperless billing you can find this information by logging into your account on Xpress Bill Pay.
The PI Usage Customer Portal is available on the city website at salemcity.org.
Click on the link Need to set up an account?
You will receive an email with a link to complete your account signup. Click on the link and fill out the form. Be sure to read the instructions carefully.
When entering your account number, remove any decimals/periods.
Be careful if you have autofill turned on. Be sure to double-check the entered information before submitting the form.
HOW DO I USE THE PORTAL?
Once your account is set up you can view your utility usage, but you can also easily customize meter names, set usage alerts, set up alerts for a vacation, and more. Sensus has put together several tutorials to show you have to accomplish these tasks on